Connect borrower assessment and branch approval with loan servicing, repayment and collector activity. Customer and collector channels serve different roles, helping branch teams coordinate the borrower’s account information with repayment and collection work.
Connect borrower assessment and branch approval with repayment schedules, collector tasks, collection activity and branch reporting. Collector work runs in its own app.
02 / Situations
Connect the branch, the borrower and the collector
Assessing a borrower
Bring business, income, financial and credit information together with supporting documents and application scoring.
Managing daily repayments
Coordinate teller, post-dated check and collector payments with schedules, balances and transaction history.
Following up overdue loans
Organize collection activity, collector zones, notices and delinquency status alongside operational reports.
03 / Value
Keep lending work connected across roles
01
Structured assessment
Use defined application steps, eligibility criteria and scoring inputs to organize credit assessment.
02
Role-based review
Connect teller, analyst, credit officer and branch-manager steps with role and application-stage screen permissions.
03
Collection visibility
Bring due lists, delinquency buckets, collection activity and branch reporting into the operating view.
Give branch and field teams a common operating view.
BRANCHDaily lending view
Applications & approvals
Due & maturity lists
Collection reports
COLLECTOR APPToday’s work
To-do list
Collection activity
Working branch
Branch and collector functions support follow-up across roles.
04 / Scope and functions
From application assessment to collections
Cover origination, servicing, collections and reporting, with customer and collector channels for the work done outside the branch.
Origination and approval
Applicant information, documents, scoring, schedule simulation, approval and release steps.
Collector activities, notices, delinquency management and application, branch and collection reports.
Customer and collector channels
Customer app and web loan functions, plus a collector app. Channel coverage differs by function.
Choose the channel for the task.
Loan function
App
Web
Customer repayment
✓
✓
Details & schedule
✓
✓
Customer account list
—
✓
Collector activity
✓
—
01 / AssessBranch & credit teams
Borrower information · Scoring
02 / ApproveApprovers & branch manager
Review · Approval · Release
03 / RepayCustomer & teller
Schedule · Repayment
04 / CollectCollector & branch
To-do list · Activity · Reports
Customer channel coverage varies by function; collector work runs in the collector app.
Explore Microfinance functions
Explore loan operations across six functional areas, from application and approval to servicing, collections, reporting and the customer and collector channels.
Application and credit assessment12 functions
Loan Application Information
Enter loan application information
Business Information
Enter business information
Income Info
Enter income info
Financial Info
Enter financial info
Collateral Info
Enter collateral info
Credit History
View and update applicant's existing loan status / credit history
Trade Reference
Enter trade/credit references that verify the ability of the borrower
List of Minimum Documents
View and update status of minimum set of documents required for the loan
Character Questions
Enter answers regarding the borrower's character
Credit Scoring
Score/rescore the loan application
Document Upload
Upload documents required for the loan
Amortization Schedule Simulation
Simulate loan payment (amortization) schedule
Approval and release8 functions
Release Document
Enter release date info and print Implementation Memo, Promissory Note, Repayment Form
